Any updates to the device can only occur through the device manufacturer. Microsoft Support can't change the software on the devices. Note The implementation of the EAS protocol on the device controls the frequency of commands sent to the service. If the issue isn't resolved, contact your mobile device manufacturer to report and investigate this issue. You may have to contact your device manufacturer or carrier to capture and review device logging. If the problem persists, check wireless connectivity for the device in the local network. Doing this helps prevent your device from sending too many identical commands. Switch to manual sync to see whether that works to connect and sync your device with the mailbox. Wait at least 10 minutes before you take additional action so that the throttling will be automatically removed by the service. Additionally, don't quickly switch folders and repeatedly press the button to sync. When a delay in sync occurs, don't repeatedly press the Synchronize button on your mobile devices. To work around this issue, follow these steps while you discuss this workaround with your device vendor or carrier: For more info about how you can view the access state of the mobile device when you use the Exchange admin center and how to collect EAS logs, see the "More Information" section. For example, this occurs if a device sends too many identical sync commands to the service for a particular folder in a very short period.Įxchange Online has implemented EAS throttling to manage and maintain optimal performance of the Exchange Online environment in Office 365. When a mobile device acts in a manner that can adversely affect Exchange Online service performance, the device is put into an Access Denied state for a short time. For steps that Office 365 admins can use to identify this issue in the Exchange admin center, see the "More Information" section.
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